Refund Policy
Foamify Return/Refund Policy:
At Foamify, we strive to ensure your satisfaction with every purchase. If you're not entirely happy with your order, we're here to help. Please review our Return/Refund Policy below:
Return Process:
Initiating a Return: If you wish to return a product, please contact our customer care team at nasir.hutch.nn@gmail.com or call 8208705557 within 10 calendar days from the date of purchase. Provide details of your order and reasons for returning the product.
Return Authorization: Upon receiving your request, we will guide you through the return process and provide you with a return authorization number (RMA). This number is essential for processing your return.
Shipping Instructions: Follow the shipping instructions provided by our customer care team. Ensure that the product is securely packed for return shipment.
Inspection: Once we receive the returned product, our team will inspect it to ensure it meets our return criteria. We reserve the right to reject returns that do not comply with our policy.
Refund Policy:
Eligibility: Refunds are issued for eligible returned products that meet our return criteria. Please refer to our Return Policy for details on eligibility criteria.
Refund Process: Upon approval of your return, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase.
Refund Timing: Please allow 10 working days for the refund to be processed and reflected in your account. The timing may vary depending on your payment provider.
Exceptions and Conditions:
Product Condition: Returned products must be unused, undamaged, and in their original packaging with all tags attached. We reserve the right to reject returns that do not meet these conditions.
Return Limits: Customers are allowed to return 5 number of products per order. Exceeding this limit may result in the rejection of additional return requests.
Non-Returnable Items: Certain products, such as custom-sized mattresses or products that fall under specific exceptions, may not be eligible for return. Please refer to our Return Policy for a list of non-returnable items.
Contact Us:
- If you have any questions or concerns about our Return/Refund Policy, please contact our customer care team at nasir.hutch.nn@gmail.com or call 8208705557. We're here to assist you and ensure a smooth return experience.